Customer Success Manager
Help customers unlock the full potential of Queue and drive long-term success.
About the Role
As a Customer Success Manager, you'll be the strategic partner for our customers, helping them onboard, adopt, and grow with Queue. You'll build strong relationships, understand customer goals, and ensure teams get maximum value from the platform. Working closely with sales, product, and support, you'll play a key role in customer retention, expansion, and overall satisfaction.
Responsibilities
Guide customers through onboarding and implementation.
Build trusted relationships with key stakeholders.
Drive product adoption and long-term customer success.
Identify opportunities for account growth and expansion.
Gather customer feedback and share insights with product teams.
Proactively monitor account health and resolve challenges.
Requirements
3+ years of experience in customer success, account management, or a related SaaS role.
Proven track record managing enterprise or high-value accounts.
Excellent communication and relationship-building skills.
Strong problem-solving and organizational abilities.
Experience working cross-functionally with sales, product, and support teams.
Passion for helping customers achieve their goals.
About Queue
Queue is building the infrastructure layer for AI-powered software. Our platform helps teams deploy agents, automate workflows, and connect tools through a unified developer experience. We're a small, fast-moving team focused on creating products that make AI practical, accessible, and useful for every organization.
Department
Customer Success
Type
Full-time
Location
Remote
Benefits
Remote-first
Equity plan
Unlimited PTO
Annual offsites
Flexible hours
Growth budget
