Zendesk
A customer service platform for managing support tickets, help centers, and agent workflows at scale.
Overview
Zendesk is a leading customer service platform used by support teams to manage tickets, build help centers, and automate agent workflows across email, chat, and voice.
The Zendesk integration for Queue allows AI agents to create and update tickets, triage inbound requests, auto-resolve common issues, and escalate to human agents — enabling faster, more consistent customer support at scale.
How it works
Queue includes multiple prebuilt Zendesk workflows designed for AI-powered automation.
Ticket Management
Automatically create, update, assign, and close Zendesk tickets from Queue workflows based on incoming signals and AI agent decisions.
Triage & Routing
Classify and route inbound support requests to the right team or queue using AI-powered categorization and intent detection.
Auto-Resolution
Resolve common support issues automatically by triggering macros, sending templated replies, and closing tickets without human intervention.
Configure
Open the Queue dashboard and navigate to Integrations
Search for Zendesk and select the integration
Enter your Zendesk subdomain and generate an API token from your admin settings
Select the ticket views, brands, and groups you want Queue to access
Configure triage rules, auto-resolution triggers, and AI agent workflows
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Monitoring
Apps
