PagerDuty

Overview

PagerDuty is the leading incident management platform, alerting the right people at the right time when systems fail. It aggregates signals from monitoring tools, applies intelligent routing, and provides a structured process for resolving outages quickly.

The PagerDuty integration for Queue lets AI agents trigger incidents, update status, and coordinate response workflows automatically — compressing the time from detection to resolution and reducing alert fatigue across your on-call teams.

How it works

Queue provides prebuilt PagerDuty workflows that connect AI agents directly to your incident response process.

Incident Triggering

Create and trigger PagerDuty incidents from agent actions — automatically paging the right on-call engineers when anomalies, failures, or threshold breaches are detected across your infrastructure.

Status Updates

Automatically update incident status, add timeline notes, and resolve incidents as Queue agents complete remediation steps — keeping stakeholders informed without manual updates during a live outage.

Runbook Execution

Trigger automated runbooks from PagerDuty alerts — letting Queue agents execute diagnostic and remediation steps automatically before humans need to intervene, reducing MTTR across your stack.

Configure

1. Open the Queue dashboard and navigate to Integrations

2. Search for PagerDuty and select the integration

3. Authenticate with your PagerDuty account and authorize Queue to manage incidents

4. Select the services, escalation policies, and teams you want Queue to interact with

5. Configure incident routing rules, runbook triggers, and AI agent workflows for your on-call operations