Intercom
A customer messaging platform for live chat, automated support, and proactive engagement across the product.
Overview
Intercom is a customer messaging platform that combines live chat, automated support, and proactive engagement to help teams communicate with users throughout the product lifecycle.
The Intercom integration for Queue allows AI agents to send messages, update user profiles, create conversations, and trigger automated flows — keeping customers informed and supported without manual effort.
How it works
Queue includes multiple prebuilt Intercom workflows designed for AI-powered automation.
Conversation Management
Create, reply to, and close Intercom conversations automatically from Queue workflows based on user actions and AI agent reasoning.
User & Company Updates
Sync user properties, tags, and custom attributes into Intercom to keep customer profiles accurate and segmentation up to date.
Proactive Messaging
Trigger targeted in-app messages, banners, and push notifications from Queue to reach users at the right moment with the right context.
Configure
Open the Queue dashboard and navigate to Integrations
Search for Intercom and select the integration
Connect your Intercom workspace via OAuth and authorize Queue
Select the inboxes, segments, and custom attributes you want Queue to access
Configure message triggers, user update rules, and AI agent workflows
More
Communication
Apps
